Terms of service

Welcome to Pasadena. By accessing or using our website, you agree to be bound by the following Terms & Conditions. Please read them carefully before making a purchase.

1. Overview

This website is operated by Pasadena. Throughout the site, the terms “we”, “us” and “our” refer to Pasadena. By visiting our site and/or purchasing something from us, you engage in our service and agree to be bound by these Terms.
If you do not agree to these Terms, you should not use our website or services.

2. Online Store Terms

By using this site, you confirm that:

  • You are at least the age of majority in your jurisdiction, or
  • You have given consent for any minor dependents to use this site

You may not use our products for any illegal or unauthorized purpose.

3. Products & Services

All Pasadena jewellery pieces are designed with care and intention. We strive to ensure that product descriptions, images, and pricing are accurate; however:

  • Colours may vary slightly due to screen displays
  • Product availability may change without notice
  • We reserve the right to discontinue products at any time

4. Pricing & Payments

All prices are listed in your local currency (where applicable) and are subject to change without notice.
We reserve the right to:

  • Modify pricing at any time
  • Refuse or cancel orders at our discretion

Payments are processed securely through trusted third-party providers.

5. Orders

We reserve the right to refuse or cancel any order, including for reasons such as:

  • Product availability
  • Errors in pricing or product information
  • Suspected fraudulent activity

If your order is cancelled after payment, a full refund will be issued.

6. Shipping & Delivery

Shipping times are estimates and may vary depending on location and external factors.
Pasadena is not responsible for:

  • Delays caused by shipping carriers
  • Customs or import duties
  • Lost or stolen packages once marked as delivered

7. Returns & Exchanges

Please refer to our Returns & Exchanges Policy for full details.
By making a purchase, you agree to the terms outlined in that policy.

8. Intellectual Property

All content on this website — including images, designs, logos, text, and graphics — is the property of Pasadena and is protected by intellectual property laws.
You may not reproduce, distribute, or use any content without prior written permission.

9. User Comments & Submissions

If you submit comments, reviews, or other content:

  • You grant Pasadena the right to use, edit, and publish such content
  • You agree that your content will not violate any laws or third-party rights

We reserve the right to remove content at our discretion.

10. Third-Party Links

Our website may include links to third-party websites. These are provided for convenience only.
Pasadena is not responsible for the content, policies, or practices of third-party sites.

11. Limitation of Liability

To the fullest extent permitted by law, Pasadena shall not be liable for:

  • Any indirect, incidental, or consequential damages
  • Losses arising from use of our website or products
  • Errors, interruptions, or inaccuracies on the site

12. Indemnification

You agree to indemnify and hold Pasadena harmless from any claims, damages, or expenses arising from your use of the website or breach of these Terms.

13. Privacy

Your submission of personal information is governed by our Privacy Policy.

14. Changes to Terms

We reserve the right to update or modify these Terms at any time.
Changes will take effect immediately upon being posted on the website.

15. Governing Law

These Terms & Conditions are governed by and interpreted in accordance with applicable laws in your operating region.

16. Contact Information

For any questions regarding these Terms, please contact:
Email: support@pasadena.com

A Note from Pasadena

We believe in transparency, intention, and trust — values that guide not only our jewellery, but every interaction we have with you.