Shipping policy

SHIPPING TIMEFRAMES
Once your order has been dispatched, you will receive a confirmation email with tracking details so you can follow your delivery journey.
Delivery times may vary depending on your location:
•    Estimated delivery: 7-15 business days
Please note that these timeframes are estimates and may vary due to external factors such as customs delays or courier disruptions.
Once your order has been dispatched, you will receive a confirmation email with tracking details.

SHIPPING COSTS
Shipping fees are calculated at checkout based on your location and selected shipping method.
From time to time, we may offer free shipping promotions, which will be clearly stated on our website.

TRACKING YOUR ORDER
Once your order has been shipped, you will receive a tracking link via email.  Please complete the contact us form if you haven’t received your tracking link.

CUSTOMS, DUTIES & TAXES
For international orders:
•    Customs duties and taxes may apply depending on your country
•    These charges are the responsibility of the customer
Pasadena is not responsible for delays caused by customs clearance.

DELAYS & DELIVERY ISSUES
While we work with trusted shipping partners, delays can occasionally occur.
Pasadena is not responsible for:
•    Shipping carrier delays
•    Lost or stolen packages once marked as delivered
•    Incorrect shipping details provided at checkout
If you experience any issues, please reach out and we will do our best to assist.

INCORRECT ADDRESS
Please ensure your shipping details are correct at checkout.
If an incorrect address is provided:
•    We cannot guarantee changes once the order has been processed
•    Additional shipping fees may apply for re-delivery

DAMAGED OR MISSING ITEMS
If your order arrives damaged or incomplete, please contact us within 7 days of delivery with:
•    Your order number
•    Photos of the item(s)
We will work with you to resolve the issue as quickly as possible.